CRM news and views from Simon Jackson

Thursday, February 04, 2010

Microsoft CRM 4.0 Update Rollup 7 and "Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner."

Rollup 7 adds a new “Configure CRM” button to setup the Outlook client. The button uses an ActiveX control to read your CRM Outlook client, which can causes IE to display "Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner."

This occurs when you have the Microsoft Office Outlook installed but not configured, or if you are connecting to an organisation other than the organisation for which Microsoft Dynamics CRM for Microsoft Office Outlook is configured.


This issue is mentioned in http://support.microsoft.com/default.aspx/kb/976539


A solution is mentioned here http://support.microsoft.com/kb/2004601


You can either change the IE security zone on the client or update the registry on the server. To update the sever registry, follow these steps:

  1. Open Regedit
  2. Navigate to:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
  3. A a new 32bit DWORD called DisableOutlookSetupLink
  4. Set the value to 1 to disable the CRM for Outlook button for all users.

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Sunday, August 31, 2008

CRM4 Outlook Client Fixes from KB950088

Microsoft has released a hotfix package for KB950088is a cumulative hotfix which resolve all the issues below:

1. Outlook hangs during initialization (progress toolbar displays “Loading…” and never finishes)

This must-have fix is likely the most common perf/stability issue out there, especially on Outlook 2007. This fix resolves the issue. A current workaround exists by turning off the To Do bar.
http://support.microsoft.com/kb/952724

2. With E-mail Auto Promotion Enabled, Outlook may not close cleanly/properly.

This fix addresses a memory allocation issue that can occur somewhat unpredictably. If your users are using e-mail auto promotion, I encourage you to deploy this hotfix.

http://support.microsoft.com/kb/948121

3. Contacts with birthdays earlier than 1/1/1970 causes Outlook to crash

This was caused by an API change by one of our dependencies.

http://support.microsoft.com/kb/948045

4. Items in Shared Calendars will report Sync Issues

We do not support Shared Calendars in CRM 4.0, we encountered a couple of cases where some code was getting executed against a shared calendar and causing problems.

http://support.microsoft.com/kb/949086

5. Cannot Promote an E-mail where the name of the attached file contains a ‘&’ symbol.

If the attachment to an e-mail contains the ‘&’ symbol, it will fail to track in CRM.

http://support.microsoft.com/kb/949719

6. Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record.

Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record

http://support.microsoft.com/kb/950475

7. OWA Sent Emails Get Stuck in Outlook Draft Folder When Outlook Is Open And CRMADDIN is Enabled

When you have both Outlook and OWA open, and you have the Microsoft Dynamics CRM client for Microsoft Office Outlook installed, and you send an email form OWA, the email will be stopped in the Draft folder instead of being sent

http://support.microsoft.com/kb/950088

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